Privacy Policy

Information we collect

We collect information you give us directly:

• Contact form (this website): your name, email address and the message you send us.
• Booking a service: handled by our booking partner, Fresha — typically your name, phone number, email and appointment preferences. Fresha processes and stores this on our behalf; see their own privacy policy for details on how they handle it.
• Calling, emailing or messaging us directly (phone, WhatsApp, email): whatever information you choose to share with us in that conversation.
• In salon: where relevant to a service (for example, a patch test or a note on a sensitivity), our team may keep a short record on your client file to give you a safer, better service next time.

How we use your information

We use the information we collect to:

• Confirm, manage and remind you about appointments;
• Respond to messages sent through the contact form, phone, email or WhatsApp;
• Keep accurate, safe records of the services and products used on you, where relevant to your care;
• Improve our services and this website; and
• Meet our legal and regulatory obligations.

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

Third-party services

This website links to, or embeds, a small number of third-party services, each governed by its own privacy policy:

• Fresha — our online booking platform. Any appointment you book runs through Fresha's systems.
• Google Maps — used on our Maps & Timings page to show our location.
• WhatsApp — if you message us via our WhatsApp link, that conversation is subject to WhatsApp's own privacy policy.

We encourage you to review those providers' own privacy policies, as we don't control how they handle data once you're interacting with their platform directly.

Cookies & local storage

This website itself does not use tracking or advertising cookies. Third-party embeds (such as Google Maps) may set their own cookies when you interact with them, in line with their own policies. Your browser's local storage may be used only for basic, functional purposes — never to track you across other websites.

Data retention & security

We keep client and booking information only for as long as reasonably needed — to provide our services, maintain client records for your ongoing care, and meet any legal or accounting requirements. We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access, though no method of storage or transmission can be guaranteed 100% secure.

Your rights

You can ask us, at any time, to:

• Tell you what information we hold about you;
• Correct information that's inaccurate or out of date; or
• Delete your information from our records, where we're not required to keep it for a legal or accounting reason.

To make any of these requests, contact us using the details below.

Children's privacy

Our services and this website are intended for adults. We don't knowingly collect personal information from children without a parent or guardian's involvement in booking and attending an appointment.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised. Continued use of this website or our services after an update means you accept the revised policy.

Contact us

Questions about this policy or your information? Reach us at:

Front Row Beauty Salon
Al Nasser Building, Kuwait Street, Al Raffa Road, Mankhool, Bur Dubai, Shop 5, Dubai, UAE
Phone: +971 4 336 5582 · +971 50 232 9348
Email: frontrowsalon22@gmail.com