Terms of Service

Bookings & confirmation

Appointments can be booked online through Fresha, by phone, or by messaging us on WhatsApp. Bookings made through Fresha are confirmed instantly. A booking is a reservation of a stylist's or therapist's time specifically for you — we ask that you treat it accordingly.

Cancellations & rescheduling

Plans change — we understand. We ask for at least 24 hours' notice to cancel or reschedule an appointment, so that slot can be offered to another client. You can cancel or reschedule directly through your Fresha booking confirmation, or by calling or messaging us.

Cancellations made with less notice, or repeated last-minute changes, may be subject to a cancellation fee at our discretion, particularly for longer appointments, packages or bridal bookings.

Late arrivals & no-shows

If you're running late, please call or message us — we'll always try to accommodate you. Arriving significantly late may mean your service is shortened or rescheduled to protect the appointments booked after yours. A no-show without any notice may affect your ability to book online in future.

Payment

We accept payment by app (through Fresha at the time of booking or after your appointment) or manually in salon. Prices for individual services are listed on our Price List or on Fresha; prices not listed there are available by asking in salon. Package and promotional pricing is as stated at the time of purchase and is generally non-refundable once redeemed.

Health, safety & patch tests

Please tell us about any allergies, sensitivities, medical conditions or pregnancy before your appointment, particularly ahead of colour, chemical or waxing services. Some services (colour, keratin and certain chemical treatments) may require a patch test in advance for first-time clients, in line with product manufacturer guidance — our team will advise you when this applies.

Promotions, packages & memberships

Seasonal promotions (such as our Summer Promotion), packages and memberships are subject to the specific terms shown at the time of purchase on Fresha or in salon — including any expiry date, non-transferability, or exclusions. Discounts cannot generally be combined unless stated otherwise.

In-salon conduct

We want Front Row to be a calm, respectful space for every client and every member of our team. We reserve the right to decline or end a service, at our discretion, in the case of abusive behaviour towards staff or other clients.

Liability

We take care to deliver every service to a professional standard, using the brand-partner products described on our Brand Partners page. As with any hair, nail, waxing, facial or beauty service, results can vary based on individual hair, skin and nail condition, and we cannot guarantee a specific outcome. Please raise any concern about a service with us as soon as possible, in salon or by phone, so we can address it directly.

Governing law

These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute arising from a booking or service will be subject to the exclusive jurisdiction of the competent courts of Dubai.

Contact us

Questions about a booking or these terms? Reach us at:

Front Row Beauty Salon
Al Nasser Building, Kuwait Street, Al Raffa Road, Mankhool, Bur Dubai, Shop 5, Dubai, UAE
Phone: +971 4 336 5582 · +971 50 232 9348
Email: frontrowsalon22@gmail.com